Pilot & launch
The B2C and Intermediary websites launched in the summer of 2019, alongside a pilot of the broker portal to a select group of brokers. Following this
successful pilot, the portal launched fully to the market in February 2020.
Jon Hall, Chief Commercial Officer and Deputy CEO at Masthaven, commented: “We recognise the power of technology and will continue to invest in tools that simplify and speed up the end-to-end loan process wherever possible. But the human element of any loan application
is even more valuable to us. This is why we have developed our brand-new portal – to improve and enhance broker workloads so they can run their businesses more effectively, freeing up additional time to support customers face-to-face when needed."
Mark Lusted, Managing Director at Dock9, added: “We are delighted to be working with Masthaven to enhance the digital experience for their brokers and borrowers. Masthaven have proved a forward-thinking partner and have pushed relentlessly throughout the project to deliver an exceptional digital
solution for their users.”