Chatbots give customers a ‘live chat’ experience, without a human typing responses on the other side. They enable the use of conversational language instead of a traditional website form and it can be imperceptible to the user whether they
are talking to a machine or a human.
The benefits to businesses are clear and dual purpose; automate the simple call centre queries to save operational costs while at the same time offer instant, 24/7, 365 day availability to your customers.
We have built chatbots for banks, mortgage lenders and insurance companies which have delivered measurable business benefits. These range from simpler "FAQ" bots to policy update bots fully integrated with core systems.