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Webinar: Financial Services Chatbots

Mark Lusted
Reading Time:
1 minutes

Financial companies are utilising chatbots to manage unprecedented customer enquiry volumes during the COVID-19 period. Could yours too?

Chatbots give customers a ‘live chat’ experience, without a human typing responses on the other side. They enable the use of conversational language instead of a traditional website form and it can be imperceptible to the user whether they are talking to a machine or a human. 

The potential benefits to businesses are clear and dual purpose; automate the simple call centre queries to save operational costs while at the same time offer instant, 24/7, 365 day availability to your customers. 

After a number of false dawns, adoption of the technology is increasing and it has proved invaluable during the COVID-19 period in helping companies manage unprecedented customer enquiry volumes. The question is - could your business benefit too?

On this webinar you will learn:

  • An overview of the chatbot technology
  • Common successful use cases, and how to identify the right use cases for your business
  • How to get started planning and building your own chatbots
  • Why user testing is integral to the successful development of chatbots

We'll finish the Webinar with a 15 minute Q&A session.

Get your ticket now.


Mark Lusted
Mark Lusted
Mark founded Dock9 in 2008. His mission is to help financial service companies create digital products and services that give them a competitive advantage in an increasingly crowded market.
He shapes Dock9's strategic approach to clients, and is actively involved with senior client stakeholders in project planning and strategy phases. He is also focused on understanding the emerging and future technology developments that offer competitive threats and opportunities for incumbent financial services clients.
Having previously been included in the BIMA list of the top 100 most influential people in UK digital (the BIMA Hot 100) he is also a regular speaker at Fintech events on the subjects of financial technology, user experience (UX) and emerging technology trends.