Financial companies are utilising chatbots to manage unprecedented customer enquiry volumes during the COVID-19 period. Could yours too?
Chatbots give customers a ‘live chat’ experience, without a human typing responses on the other side. They enable the use of conversational language instead of a traditional website form and it can be imperceptible to the user whether they
are talking to a machine or a human.
The potential benefits to businesses are clear and dual purpose; automate the simple call centre queries to save operational costs while at the same time offer instant, 24/7, 365 day availability to your customers.
After a number of false dawns, adoption of the technology is increasing and it has proved invaluable during the COVID-19 period in helping companies manage unprecedented customer enquiry volumes. The question is - could your business benefit too?
On this webinar you will learn:
- An overview of the chatbot technology
- Common successful use cases, and how to identify the right use cases for your business
- How to get started planning and building your own chatbots
- Why user testing is integral to the successful development of chatbots
We'll finish the Webinar with a 15 minute Q&A session.
Get your ticket now.