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Protect Your Bubble appoints Dock9 as digital development partner

Mark Lusted
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Partnership will see London-based firm re-develop insurance firm’s website and work to digitally improve customer experiences

London, 12th December 2016 - Dock9, an award-winning financial experience design agency, today announces it has been appointed by leading UK insurance provider, Protect Your Bubble. Dock9 has been tasked with redeveloping the company’s website and delivering continual experience improvements to its customers on a retained basis.

The partnership will see Dock9, which has extensive experience in building cutting edge and user centric websites, basing the build on the Sitefinity CMS platform. The construction of the site will include full system integration for the entire customer journey – from receiving a quote to purchasing an insurance plan.

Once the project is complete, Dock9 will continue to support Protect Your Bubble to implement ongoing technical features and deliver ongoing updates that will continually deliver the best experience for its customers.

Commenting on the partnership, Mark Lusted, Managing Director at Dock9 says: “Protect Your Bubble is a firm that has been instrumental in providing insurance solutions that fit with modern life, to hundreds of thousands of people. Their fresh and simple approach to insurance resonates with the way Dock9 believes the industry should be run. We are delighted to be able to help them build a state-of-the-art digital offering, that will provide users with a clean, smooth and easy to use journey.

“The fact we will be working with the Protect Your Bubble on a retained basis is also incredibly exciting – this means we can ensures their platforms stay fresh, and keep up with the latest trends and technologies to ensure their customers are provided with the best possible experience in what is an incredibly competitive market.”

Paul Fitzpatrick, Head of Digital Performance at Protect Your Bubble added: “Dock9 were a natural fit for us. Their impressive string of experience and understanding of the insurance market led to an easy decision to work together. We’re thrilled to be partnering with them on a continual basis which will allow us to constantly be improving and evolving as new technologies come to the fore.”

Mark Lusted
Mark Lusted
Mark founded Dock9 in 2008. His mission is to help financial service companies create digital products and services that give them a competitive advantage in an increasingly crowded market.
He shapes Dock9's strategic approach to clients, and is actively involved with senior client stakeholders in project planning and strategy phases. He is also focused on understanding the emerging and future technology developments that offer competitive threats and opportunities for incumbent financial services clients.
Having previously been included in the BIMA list of the top 100 most influential people in UK digital (the BIMA Hot 100) he is also a regular speaker at Fintech events on the subjects of financial technology, user experience (UX) and emerging technology trends.