Rating insurance risk from a selfie

Author Laura Martin
  • Date September 22, 2017
  • Reading Time 1 minute

We've written previously about the benefits to insurers of leveraging data automation, AI and machine-learning to reduce the number of questions insurers ask of customers and improve underwriting accuracy....

Interview with Fred Seale, Lead Designer, Trussle

Author Laura Martin
  • Date September 14, 2017
  • Reading Time 7 minutes

Fred is Lead Designer at Trussle, where he's responsible for all visual touch-points. Since joining he rebranded the company as well as being responsible for all product design and user experience.

Notes and Pictures from Dock9's Mortgage UX Event (12th July 2017)

Author Laura Martin
  • Date July 19, 2017
  • Reading Time 4 minutes

On 12th July 2017 we held our latest Mortgage UX event in partnership with Sitefinity at Brand Exchange in London. We had speakers from Trussle and Vida Homeloans as well as our own MD Mark Lusted introducing the key findings from our latest Mortgage UX report.

Dock9 BBQ 2017

Author Laura Martin
  • Date July 10, 2017
  • Reading Time 2 minutes

Here at Dock9 we work hard but we also play hard, to that end we all had a trip to the Kent countryside on Friday to attend the first Dock9 BBQ event!

Mortgage tech jargon and what it means for you

Author Mark Lusted
  • Date June 29, 2017
  • Reading Time 5 minutes

Innovation in mortgage technology and advancements in digitally enabled advice are creating waves across the industry but terminology can be a challenge. Here's what you need to know to tackle those technology topics.

How to achieve GDPR website compliance

Author Mark Lusted
  • Date June 12, 2017
  • Reading Time 5 minutes

With less than a year until it’s implementation it is essential to plan your strategy to ensure GDPR compliance now. If you would like get a head-start on ensuring your website's compliance with the GDPR then let us help you. Email us at or call 0207 977 9230

PRESS RELEASE: UK mortgage giants failing customers online, says research

Author Laura Martin
  • Date June 01, 2017
  • Reading Time 5 minutes

Three of the UK’s biggest mortgage providers have hit rock bottom when it comes to online experiences, according to research from financial experience design agency Dock9. In a report looking at the best and worst online experiences for 19 major mortgage intermediaries, high street and specialist lenders including First Direct, Halifax, HSBC, Lloyds Bank, NatWest and Santander.