When is the simplest way not the best way in UX design?

Author Judit Toth
  • Date October 04, 2017
  • Reading Time 7 minutes

The newly popular term of ‘positive friction’ indicates that not all frictions are bad and not all are avoidable. Considering that the aim is to successfully complete a task in a flawless manner while creating a positive experience, a straight, frictionless way may not always be the best solution.

Rating insurance risk from a selfie

Author Laura Martin
  • Date September 22, 2017
  • Reading Time 1 minute

We've written previously about the benefits to insurers of leveraging data automation, AI and machine-learning to reduce the number of questions insurers ask of customers and improve underwriting accuracy....

Interview with Fred Seale, Lead Designer, Trussle

Author Laura Martin
  • Date September 14, 2017
  • Reading Time 7 minutes

Fred is Lead Designer at Trussle, where he's responsible for all visual touch-points. Since joining he rebranded the company as well as being responsible for all product design and user experience.

Notes and Pictures from Dock9's Mortgage UX Event (12th July 2017)

Author Laura Martin
  • Date July 19, 2017
  • Reading Time 4 minutes

On 12th July 2017 we held our latest Mortgage UX event in partnership with Sitefinity at Brand Exchange in London. We had speakers from Trussle and Vida Homeloans as well as our own MD Mark Lusted introducing the key findings from our latest Mortgage UX report.

Dock9 BBQ 2017

Author Laura Martin
  • Date July 10, 2017
  • Reading Time 2 minutes

Here at Dock9 we work hard but we also play hard, to that end we all had a trip to the Kent countryside on Friday to attend the first Dock9 BBQ event!