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Interview: Robert Thickett, Digital Policy Manager at the Building Societies Association

Mark Lusted
Reading Time:
3 minutes

In our latest episode our MD, Mark Lusted, is joined by Robert Thickett, Digital Policy Manager at the Building Societies Association. They discuss the key digital challenges that building societies face, the progress of digital transformation within the sector, and the opportunities that becoming a truly "Digital Mutual " opens up.

Topics covered:

  • The key challenges building societies face when embarking on digital transformation
  • How they can leverage technology to build on their historical role and social purpose
  • How smaller building societies with limited budgets can compete on the digital front
  • Why "Reg Tech " may be quietly delivering more rapid digital transformation
  • Real world applications of Open Banking and AI within the mutual space
  • Whether we're really on the the cusp of meaningful changes to the mortgage market
  • The agenda for the upcoming BSA Digital Mutual conference in November
Mark Lusted
Mark Lusted
Mark is the CEO of MagiClick UK. His mission is to help financial service companies create digital products and services that give them a competitive advantage in an increasingly crowded market.
He shapes the company's strategic approach to clients, and is actively involved with senior client stakeholders in project planning and strategy phases. He is also focused on understanding the emerging and future technology developments that offer competitive threats and opportunities for incumbent financial services clients.
Having previously been included in the BIMA list of the top 100 most influential people in UK digital (the BIMA Hot 100) he is also a regular speaker at Fintech events on the subjects of financial technology, user experience (UX) and emerging technology trends.