Latest

Video: Why are insurers not keeping up with cutting-edge user experience?

Author Mark Lusted
  • Date January 31, 2017
  • Reading Time 2 minutes

The insurance sector is facing a critical time. Customers expect simple, intuitive experiences from their insurers that offer true self-service on par with other sectors. Why are most incumbent insurers still unable to deliver this? Mark Lusted, Managing Director of Dock9, discusses with Alistair Greening at the Telegraph Studios.

FinTech UX Review: Trōv

Author Laura Martin
  • Date January 23, 2017
  • Reading Time 7 minutes

This article is the first in a series reviewing the user experience of notable FinTech startups. Are they genuinely innovative and what lessons can our clients, and incumbent financial companies learn from them? In the first article we are asking are Trōv delivering a solution that goes beyond insurance?

Dock9 is 9!

Author Mark Lusted
  • Date January 19, 2017
  • Reading Time 5 minutes

We celebrated Dock9’s 9th birthday this week, so it seemed a good time to look back at some of the key moments of the last twelve months. 2016 was a big year of growth for Dock9 - thanks to the team for their effort and exceptional work that made this all possible!

Broken your resolutions? Try these ones instead

Author Laura Martin
  • Date January 13, 2017
  • Reading Time 3 minutes

By the middle of January many people’s New Year’s resolutions have probably already been broken. But not to worry, this is also a good time to look at making some resolutions to improve your business’ user experience in 2017. So how do these look compared to the standard resolutions?

Protect Your Bubble appoints Dock9 as digital development partner

Author Mark Lusted
  • Date December 13, 2016
  • Reading Time 2 minutes

Dock9, an award-winning financial experience design agency, today announces it has been appointed by leading UK insurance provider, Protect Your Bubble. Dock9 has been tasked with redeveloping the company’s website and delivering continual experience improvements to its customers on a retained basis.

Web Design Trends for 2017

Author Haley Gould
  • Date December 07, 2016
  • Reading Time 8 minutes

As 2016 comes to a near close, our creative team here at Dock9 reflected on what we consider the rising web design trends of 2017. Like any trend, these go in and out of fashion and may not necessarily suit all our users. However, we like to think of each trend as an “additional tool” to our designer tool box, where we pick the right ones for the job at hand. This week we’ve compiled a list of 9 key trends we believe have been prominent in Web design this year, and we predict, likely to continue into 2017.

Dear Father U-Xmas...

Author Laura Martin
  • Date December 01, 2016
  • Reading Time 3 minutes

It's officially that month of the year where people lose things; their sense of style, any kind of self-restraint and all of the credit in their bank account. While the children of Dock9 are busy writing/dictating their letters to the big jolly guy up North we thought we'd let our UX team join in the fun and tell us, instead of socks or a basket of soaps, what they'd really like from Father U-Xmas...

Dock9 design and build Vida Homeloans website

Author Mark Lusted
  • Date November 30, 2016
  • Reading Time 6 minutes

Vida is a new challenger mortgage lender, focussing on understanding market niches, designing well targeted products and clearly communicating the benefits of their proposition which will enable them to be a challenger within this market. Vida selected Dock9 to develop their brand guidelines, design and build of their website and re-skin their broker portal platform.

Back to School for Dock9 at D-Day 2016

Author Laura Martin
  • Date November 16, 2016
  • Reading Time 3 minutes

BIMA Digital Day is a nationwide event that links agencies with schools to raise awareness of the careers available in digital, and inspire the next generation of digital talent. Our team had the pleasure of visiting Sherington School in Charlton, London for D-Day 2016 and we soon discovered that the students were very much aware of what digital means and eager to find out more.