Firstly, could you give me a bit of a background on Trussle and what they do?
Trussle is essentially an online mortgage broker. Our mission is for everyone to love the journey of owning their home and get excited about it - it’s such a big milestone in their lives.
Can you explain your role as Lead Designer?
I started at Trussle about a year ago - I’ve just passed my year anniversary. When I joined, I was tasked with rebranding the company which was a great opportunity and actually the second time doing it. When joining when it was a very small start up, I’ve got the startup bug, I love being able to dedicate myself to a project in a small team with a good sense of everyone pulling together. I was about the 10th employee to join Trussle and was the solo designer for 10 months, we now have a Head of Design that joined 2 months ago.
In your opinion what is the difference between somebody who is a good designer vs somebody who is a great designer?
I guess, other than the obvious, it’s having someone that has a great eye for detail. I actually find the designers I’m most impressed with are those who understand about business - able to to meet the business' needs along with making things look good.
What would you say is a typical day for you?
I tend to go to the gym in the morning then arrive at Trussle before 9am and leave around 7pm, in terms of the day it’s very diverse there is always a lot to do especially being a small design team; there are only 2 of us now but it was only me for a long time. There is a lot of stuff coming towards you from all different areas, especially as the teams and company are growing so much. In summary there is always something new which I really like the challenge of.
I would say I spend 50% of my day designing and the other 50% in meetings, working on the business side of things.
What would you say your biggest challenges are in the next twelve months?
One of them will be building out the design team a bit more, it’s less of a challenge but will be something to look forward to. Ultimately it’s all of the challenges that come with a growing company.
What are your feelings on the PropTech sector at the moment, especially with the rise of competitors such as Habito and Dwell?
It’s an exciting time in this sector and the industry - it’s good for the consumer as they are getting more exposure to these companies and also learning about them. Competition is always healthy, everyone is doing a really good job!
Where do you go for inspiration and how do you keep up with the latest trends in the industry?
I read quite a lot, I set myself a goal of going through a book a week about a year ago, that’s really changed things, you know the whole philosophy about reading, I’ve started to notice it. 80% of the books I read are design related. There is a publication called Viewpoint, by the studio FranklinTill, they have some really good insights into trends, across art, fashion, design etc. Also, just speaking to to other designers and designer friends is where you really pick up on trends and start to piece things together.
Are there any websites/app out there that you look at and think to yourself, “they’ve nailed it from both a ux and design perspective”?
There are some that come to mind; there is something about Duolingo, it might not be the most slickest/beautiful in terms of design but their UX and product are really delightful to use - it really does feel like a seamless product. Another is Lemonade, I don’t use it, but their product looks awesome, it looks like that’s the way it should be in terms of their UX and the whole experience - I also really like their branding, it’s kind of fun and minimal.